Helpful tips for the new system!
Phone Banking: Call 1-800-404-8640, follow instructions to set up your profile. How to Video
Social Security Number: Please enter your full SSN, all 9-digits (Do not include dashes).
MyOnline Banking: MUST use the primary members SSN and the base account number (do not include the 00, 10, 17 etc.). How to Enroll
MyMobile Banking: Please download the NEW app in your favorite app store.
Phone Number: When entering do not include the 1. For instance only include the number 5203813100.
FaceID: If your FaceID is not turned on and you would like it to be, use these steps.
- Go to Settings on the device (not the mobile app), then tap Face ID & Passcode. If asked, enter your passcode. If you didn’t set a passcode, you’ll be asked to create one to use as an alternate way to verify your identity.
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Tap Set Up Face ID.
Don't use Autofill: When enrolling in online banking do not use the Autofill feature some phones have. We have noticed members getting locked out because this information is sometimes saved wrong.
Zelle: Is now LIVE!
Zelle: To avoid denials Do NOT use emoji's or icons in Contact Names or Memo's. Doing so when trying to send money will cause a denial.
